Silicon Valley’s biggest gig-economy companies use a background check provider that puts the onus on the consumer to correct its mistakes. At least dozens of workers have lost opportunities at Uber, Lyft and other companies due to issues with background checks from San Francisco-based Checkr Inc., according to lawsuits and interviews conducted by Big If True.

Hard Reset host Justin Sanders and Big If True founder Mollie Bryant talk about what makes Checkr’s background checks different from more traditional screenings, what happens when job applicants dispute a report from Checkr and what Bryant found when she ran a Checkr screening on herself.